Please note this service is not refundable.
By ordering this service, you agree to be bound by these terms and conditions.
 Survey / Templating / Fitting Terms & conditions
In order for us to process and manufacture glass as efficiently and accurately as possible, it is essential the following points are addressed and if needed then carried out prior to us templating on site.
Survey
The client or representative must be present during templating to agree all relevant details such as area coverage, height of splashbacks, joints etc. Advice would also be given if any additional work needs to be carried out before the glass could be fixed.
In the event that a you or a trusted representative is not present we will use our best endeavours to template but take no responsibility whatsoever for any misinterpretations.
All surfaces/carcasses to be templated must be complete, flat and level. The final level of the glass can only be as good as the level of the units underneath.
All units and worktops must be well constructed, fixed together and be fully fitted. This includes end panels or other additions to the main units.
We accept no liability for problems caused by additions or alterations to the furniture or appliances etc. after the template stage has taken place.
Any alterations made by either yourself, Â kitchen company or fitters after the survey has taken place will require a revisit. This will be at an extra cost to you and may delay your fitting date. We will not accept any alterations given verbally over the phone.
If any walls around the glass splashbacks are to be plastered or altered in any way they must be done either before templating or after fitting the glass.
In some cases gas or electric hobs must be disconnected but available on site on date of fitting.
In some cases taps must be disconnected but available on site on date of fitting.
We do not include removing/fitting of the hobs/taps in your price.
If any of the above conditions are not met, we will use our best endeavours to template but take no responsibility whatsoever for any misinterpretations.
Holes and or cut outs on toughened glass must be within manufacturing tolerances and we reserve the right to refuse any order that does not comply with our specifications. All internal cut outs will have a radius minimum of the thickness of the glass.
PLEASE NOTE THAT ALL WORKING SURFACES HAVE TO BE CLUTTER FREE IN ORDER TO TEMPLATE.Â
Fitting
When splashbacks / upstands are to be fitted we can take no responsibility for the curvature & alignment of the walls. Glass will not bend therefore there may be gaps behind the splashbacks when fitted. These gaps can easily be filled with painters cork but we take no responsibility for filling these gaps.
Where full height splashbacks between worktops and cupboards or hob splashbacks between worktops and extractor unit are required we are unable to make these fit with no gaps. A certain amount of tolerance is required to fit these items as to avoid damage to the underside of the cupboard or extractor unit.
Tolerance around cupboards is usually around 3mm and anything up to 5-6mm for extractor units with curved glass or/and T-shaped panels. This is needed to avoid damage to the glass due to any heat expansion. Our fitters will try to keep any gaps at the bare minimum to ensure the best fit possible.
All dimensions quoted are nominal and no liability is accepted for reasonable variations of whatsoever nature. It is an accepted practice in the glass industry that the tolerances are 3–4mm plus or minus.
We accept no liability for problems caused by additions or alterations to the furniture or appliances etc after templating has taken place.
Where jointing of materials is necessary, an exact jointing material colour is unavailable. We usually use clear silicone. Therefore, jointing lines will always be noticed. NO CLAIMS ON THESE ACCOUNTS CAN BE MADE
- Should any of the above be disregarded or ignored and templating or fixing cannot take place when our workmen arrive on site, it will delay the eventual completion of the project and extra costs will incur.
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Samples / Colour reproduction
Due to the variation in the manufacture of glass the colours as shown on the colour chart or sample cannot be guaranteed. Due to the nature of the manufacturing process, the colour reproduction might vary from one batch to another or from a sample to the finished product. The density of any sparkle/metallic colours may vary due to the nature of the manufacturing process. We cannot also guarantee that the colour chosen will be a perfect match to a back-painted glass made from any other manufacturer when using the same colour code.
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Lead times
We do everything we can to meet the delivery time agreed, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We provide lead times and delivery/collection dates in good faith and are based on all the relevant information we have at the time. In most cases of technical and specialist works these can vary greatly and we will keep you informed of the progress of your works but cannot be held responsible for delays outside our control and will not accept or agree to any contra charging or provide any other compensation for your subsequent losses. Any delivery date is otherwise, purely indicative.
 All estimated rates for installation are based on all works being carried out during normal working hours, being 9.00 a.m. to 5.00 p.m. Monday to Friday. Any work requested outside these hours will be charged as overtime and will be a surcharge to the estimate prices.
Charges
Survey charge is not refundable.
Minimum area charge 0.25 m2
Extra labour – £60+VAT per hour per person (hob, extractor, tap removal, etc)
Revisit charge – £100+VAT
In most cases initial cost is based on rectangular panels being supplied unless stated otherwise. Any panels with deflections might incur 10% surcharge. All other shapes are priced on request.
We do not accept withholding of payments for any reason including retention payments, discounts and any kind of performance bond etc, unless otherwise stated.
Payment
Order is required prior to arrangement of Survey and instruction to manufacture. We reserve the right to adjust prices to take into account survey results.
The Customer agrees to accept and pay balance payment as work proceeds. We will debit any balance payment due from the same card used to pay for the survey.
Balance invoices are due for payment as listed below.
Schedule
- Quote is approved
- Survey payment – £120 incl VAT
- Survey visit
- Final estimate (in 95% cost is as initially quoted, unless there is more or less glass)
- Instructions to proceed and order confirmation by customer
- Balance payment (full remaining balance payable before glass goes in production)
- Glass production
- Installation
- Job sign-off
DEBIT / CREDIT CARD BILLING
You may be asked to provide us with a debit / credit card number from a card issuer that we accept in order to accept your order. You hereby authorize MyColourGlass to charge and/or place a hold on your credit card with respect to any unpaid charges for orders. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize MyColourGlass and/or any other company who bills products or services, or acts as billing agent for MyColourGlass to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide MyColourGlass with updated debit / credit card information upon MyColourGlass’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither MyColourGlass nor any MyColourGlass affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your debit / credit card
PLEASE KEEP US INFORMED!
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24 HOURS NOTICE IS REQUIRED TO RE-ARRANGE AGREED TEMPLATING OR FIXING DATES, FAILURE TO DO SO WILL RESULT IN FINANCIAL CHARGES.
Glass Optical Quality
The toughening process will inevitably result in a product whose optical quality is lower than that of a panel from which it was produced. Surface distortion is produced by a reduction in the surface flatness which can be seen particularly in reflection. These distortions can be made more visible by applying a back coating of paint, which will increase as the paint colour becomes darker. I.E those panels with a coating of black paint will reflect these distortions more than a panel with a white painted coating.
Visual Quality (body faults, seeds & bubbles)
When assessing surface faults the panel is to be observed from a distance of 3 metres under normal daylight conditions. Angle of observation is to be 90 to the glass surface. I.e. normal incidence.
A panel is deemed to be acceptable if surface faults, e.g scars, scratches, etc are not readily visible when viewed in transmission. As with surface distortion, should a panel have a coating to 1 side, then any surface faults on that side may become more visible as the colour gets darker.
Bubbles in the glass will be deemed to be acceptable provided that they do not exceed 3mm in diameter and spaced more than 250mm in any direction. Seeds (impurities in the glass when manufactured) will be deemed acceptable proving they are no larger than 3mm in diameter or shape.
Please note that glass panels that are smaller than 70mm cannot be polished and the edges will not be treated.
Cleaning / Maintenance
Glass products should be washed and cleaned using a non-abrasive cloth to avoid scratching and clean water or a standard glass / window cleaning product.
Glass is so much easier to clean than tiles. There is no grout related mould to worry about which means less time cleaning & better hygiene.
For general cleaning use a damp cloth with all-purpose cleaner or spray glass cleaner on the surface and then, rub gently with a microfiber cloth. If you have been doing some greasy cooking and you find that there is oil on the glass, put some dishwashing liquid on a cloth and wipe the glass down with this before cleaning with the glass cleaner.
PLEASE DO NOT
| • Clean using steel wool or sponge scourers• Use abrasive cleaners• Clean using steam cleaners | • Use floor or furniture waxes and polishes• Use cellulose and synthetic-resin thinners or acetone products• Use strongly acidic, alkaline cleaners or bleach for normal cleaning |
Upon completion of fitting, you or your representative will be asked to sign a job completion form to say that you accept the workmanship and quality of your glass and service and that they meet your requirements. The form must be signed or reasons given so the fitter can rectify the situation immediately and the installation note can be signed. Â In signing the form you are agreeing that the job we have been contracted to do, has been completed fully (excluding any additional notes) and to your satisfaction. Any problems will be rectified immediately and no liability will be accepted for any problems that may arise after this document has been signed. In the event that you or a trusted representative is not present or form is not signed, we will deem the job completed. This does not affect your statutory rights.